If this doesn’t work, proceed to try other protocols. Choose a different protocol other than the one you’re connected to, starting with TCP and UDP.On the left pane, click on App Settings > Selected Protocol.
Launch the PureVPN app and click Settings (the gear icon on the top right).Here’s how you can change VPN protocols in PureVPN’s Windows app: However, if the app is giving you problems and you have tried the above-mentioned tips to no avail, then you should definitely experiment with different protocols. It uses OpenVPN by default which provides the best combination of speed and security. Since a VPN’s primary purpose is to make you more secure over the web, it is strongly recommended to use updated VPN apps for optimum performance and security. An outdated app gives rise to all sorts of bugs and glitches that can prevent the proper functioning of the VPN.įurthermore, it is important to use updated apps because they contain security improvements. If you’re using an older version of the app, it might be time to update it to a newer version. If that doesn’t solve the problem, uninstall the PureVPN app altogether from the Windows Control Panel and reinstall it from PureVPN’s official website. Finally, click on “Yes” to confirm logout. Select the settings icon from the top right corner of the app.ģ. To log out of the PureVPN app simply follow these steps:ġ. Without doing much, simply reinstalling the app can fix a lot of connectivity issues automatically. If you can’t find any specific issue to fix, the best solution is to just log out of the VPN app and log back in or reinstall the VPN app altogether. If your subscription has indeed ended, then you’ll have to renew it by choosing one of the plans the provider is currently offering. It sounds obvious but you’d be surprised how many people fail to realize that the only problem they are experiencing is that their subscription ran out. If PureVPN is not connecting, then make sure that your subscription is still valid. PureVPN offers multiple subscription plans, but they all have an expiry date. PureVPN even offers servers in China, however, its performance might be spotty due to the Great Firewall. So, even if a few servers go down, you should be able to find a good replacement without any serious difficulty. The good thing is that PureVPN has a huge selection of available servers, having 6,500+ of these distributed in over 140 countries of the world. Furthermore, depending on where you are located, some servers simply may not be reachable from your particular ISP.
Servers can go offline without any prior notice due to technical problems and are often fixed pretty soon by the provider themselves. Keep trying different servers until you find one that’s working (it shouldn’t take long to find one). If you can’t connect to your favorite server for any reason, try a different but nearby server location. Often, PureVPN connection problems are associated with certain malfunctioning servers. If PureVPN is not connecting on your Windows, Android, Mac, iOS, or any other device, then here’s what you need to do to fix it. Quick Guide for PureVPN Not Working Issues If it resolves the connection issue, then allow PPTP, L2TP, and IPSec through your router firewall and then enable the firewall
If you don’t have PPTP, L2TP, and IPSec pass-through options, disable the Router firewall and try again.